Frequently Asked QuestionsTo set up an account, fill out the new accounts application form by clicking on the "Register" link at the top of the home page. Once you submit the form, your entry will be reviewed and you will be notified of your account status by email. It is very important that you fax a copy of your state sales tax ID to complete your account setup. If it is not faxed, then your account cannot be activated.
Yes, in order to comply with federal and state governments, we must collect state sales tax identification on all of our client businesses.
No, the federal EIN proves that you are a business and that you can hire employees, but we only need your state sales tax ID.
4. What documentation do I need to set up an account if I'm from Oregon, New Hampshire, Alaska, Delaware or Montana?
Since these particular states do not collect state sales tax, we simply need some form of proof that the business exists. In this case, a federal EIN is accepted.
Confirmation of your account can take up to 2 business days from when you fax your sales tax ID.
To reset your password, click on the "Forgot Password" link on the homepage and fill out the form. You will be asked for your business info and to choose a new password. We should get back to you within 1 business day.
Yes, we do accept accounts from businesses outside the U.S. At this time, we do not require any tax information to set up an account for an international business, but we do need some sort of proof that you are a legitimate business.
Yes, in order to verify that the sales tax ID belongs to the owner of the account, there must be a matching name and address. In the case of spouses, as long as the last name and address match, it will be accepted.
We use the US Postal Service and UPS to ship our orders. Please specify which method you would like upon ordering.
Your order should ship within 2 business days from when it is placed.
Depending on your location, USPS and UPS take about 3-5 days for normal Ground shipments. If you'd like, you can request an expedited shipment, and we will be happy to accommodate you.
Yes, we will provide you with a tracking number for your order that you can use with USPS or UPS to track your shipments progress.
No, shipping will not be charged again, but the order will be only be shipped to the original shipping address.
No, because the shipping service has already been provided, there is no way to refund shipping cost.
Yes, all international shipments, whether drop shipped or wholesale, will be sent via Airmail with the Postal Service or UPS if requested.
If you order at least $100 worth of product a month, then we will put your credit card of file to expedite your future orders.
If an item is on back order, it means that it's being manufactured or has been made but is en route to us. We won't make something orderable until it is in our facility. We will put a projected date of arrival for all items that are on back order, so you will know when to check back.
If you wish to return or exchange an order, simply contact us at customercare@elizabethaustinwholesale.com with in 7 days of receiving your orde and request an authorization number to exchange or return. We will email your authorization number along with instructions for returning the order. Please note: orders returned or exchanged without an authorization number will not be accepted. After authorization number is issued we must receive the exchange or return within 10 days.
The process is the same as above. To speed things up, you may want to tell your customer to ship it directly to our facility.
Our drop shipping program is a great way to see what products sell best for you without buying large amounts and keeping them physically stocked. It is designed for a website store to place the products up for sale, and when they are ordered we ship directly to the customer. We put your company's return address label on the package. Physical store fronts can also use drop shipping to sell an item that they don't have in stock at the time. All we need in the shipping address of the customer.
We accept Visa, MasterCard and American Express. We also accept money orders and company checks, but please be advised that your order will not be shipped until the money order arrives or the check clears. At this time, we are not accepting PayPal.
Once you decide to change or cancel an order, contact us right away at customercare@elizabethaustinwholesale.com If your order has not yet been shipped, we can easily change your order or cancel its shipment. If it has already been shipped, then you must do an exchange or return once it reaches you.
At this time, all orders need to be made via the web.
Due to the fact that we are constantly updating, changing and expanding our line of clothing and accessories, it is impractical to print a physical catalog. We do, however, have an e-catalog that is down loadable from our home page.
|
||
